The gap between systems
ERP, CRM, PMS and line-of-business apps don't talk to each other. We build the integration layer – instead of months of vendor tickets and Excel bridges.
Enterprise & custom software
Where standard software ends,we begin.
For corporations and larger SMEs looking for a reliable delivery partner: we develop specialised software, integrate systems and bring AI into existing landscapes – delivered fast, cleanly documented, auditable, without lock-in.
NDA before the first meeting GDPR & EU AI Act Direct line to engineering
Integration layer · liveRunning
SAP · CRM · legacy system · line-of-business app
Deal 4711 won in the CRM → create customer in the ERP, open project in the line-of-business system, activate portal access, update management report.
What the layer is doing right now
- Customer created in SAP (REST)
- Project opened in the legacy system (SOAP)
- Portal access activated via SSO (Entra ID)
- Report updated – every step logged
No lock-inopen standards, full documentation, handover possible at any time
EUdata storage, compliance by design, EU AI Act
Senioryou talk to engineering and architecture, not sales
1contract partner from Tyrol – on site in Innsbruck and Graz
In short
InnovationLAB GmbH from Wörgl in Tyrol is a delivery partner for corporations and larger SMEs: custom software, integration layers between SAP, Microsoft Dynamics, Salesforce and legacy systems, internal tools and portals, AI functions in existing landscapes under the EU AI Act, hardening of prototypes into production systems and extended workbench. Engagement as a fixed-price contract, dedicated team or time & material; NDA up front, open standards, complete documentation and handover without lock-in. References are given in person; many projects are under NDA.
When companies call us
When companiescall us in.
Six situations in which we're called most often – and in which standard software or the next vendor ticket doesn't help.
Internal tools & portals
Departments work with Excel bridges and isolated tools. We build the internal tool that maps exactly your process.
AI in the existing landscape
LLM functions in existing processes and systems – with model choice instead of vendor lock-in, classified and documented under the EU AI Act.
From PoC to production
The prototype exists, but nobody hardens it: security, scaling, error handling, operations. We turn it into a system that holds up.
Extend legacy instead of replacing it
The old system runs, but nobody dares touch it. We make it connectable via an API layer – and migrate in stages if needed.
Extended workbench
Your architecture, our team: modules in your stack, in your sprints, with code reviews by your people – as plannable extra capacity.
Solutions at a glance
We build into your landscape.Not next to it.
Integration, identity, infrastructure and handover – so that your IT signs it off and can take it over later.
Connecting your systems01Identity & access02Your infrastructure03Delivery like an internal team04Data & migration05Documentation & handover06
01 / SAP · Microsoft Dynamics · Salesforce · in-house builds
Connecting your systems
- REST, GraphQL, SOAP or webhooks
- Interface contracts included
- Event-driven flows between systems
- Monitoring and alerting per interface
02 / SSO · SAML · OIDC · Entra ID
Identity & access
- Single sign-on via your identity provider
- Role and permission models that reflect your organisation
- Access concepts documented
- Logging of security-relevant events
03 / EU cloud · on-premises · your environment
Your infrastructure
- Deployment wherever your governance requires
- Containers, infrastructure as code
- Separate staging and production environments
- Backup and recovery concept
04 / Git · CI/CD · code reviews
Delivery like an internal team
- Work in your repositories and tools
- Automated tests and pipelines
- Code reviews with your team
- No workshop code that only runs at our place
05 / Stages instead of big bang
Data & migration
- Migration paths in stages
- Data quality checks before and after every stage
- Parallel operation where needed
- Fallback plans for every step
06 / So your team can take over at any time
Documentation & handover
- Architecture documentation and decision records (ADRs)
- Operations and handover manual
- Training for your developers and operators
- Operation with defined response times – or full handover
Engagement models
Three models.Your procurement decides.
Depending on how clear the scope is and how long you need capacity.
A fixed result.
- Defined scope, fixed price, clear acceptance criteria
- Fixed price after discovery
- Milestones and acceptance
- Warranty included – you carry no effort risk
Ongoing capacity.
- A well-rehearsed team, plannable monthly
- In your tools and processes
- Sprint-ready, with direct access for departments
- Scalable as needed
Maximum flexibility.
- For discovery, prototypes and volatile requirements
- Transparent time tracking
- Can start at short notice
- Cancellable monthly
No lock-in
For us, no lock-in isarchitecture, not marketing.
Typical landscapes:
SAPMicrosoft DynamicsSalesforceEntra ID / Azure ADREST · GraphQL · SOAPEU cloudon-premisesin-house builds
Clear rights to the result
What we develop specifically for you, you may use and develop further permanently – we set out the details transparently in the contract.
Open standards
Established frameworks instead of proprietary builds only we can maintain.
Complete documentation
Every decision traceable – even for a team that has never met us.
Handover planned from the start
Your IT or a third party can take over – planned, documented, no black box.
Four steps – no hidden scope.
Mapped to our four phases. How we work
- 01Analysis & diagnosisDiscovery & audit
System landscape, processes, constraints and stakeholders – mapped in a few days at a fixed price. The results are yours, whatever happens next.
- 02Concept & architectureArchitecture & concept
Solution architecture reviewed with your IT – including an honest make-or-buy recommendation. Even if the answer is: buy rather than build.
- 03Development & integrationIterative delivery
Two-week cycles with demonstrable increments and measurable milestones. Your department sees progress, not status reports.
- 04Handover & operationsHandover & operations
Documentation, training, operations manual – then you take over, or we keep running it with defined response times.
Compliance
Compliance is not an add-on.It is built in.
Procurement, legal and IT security say yes too – because data protection, AI regulation and auditability are part of the architecture.
GDPR & DPA
Data processing agreement, EU data storage, deletion and access concepts – data protection is part of the architecture.
EU AI Act
Risk classification, transparency obligations and documentation for every AI function – so your legal department can come along rather than having to brake.
NDA up front
An NDA before the first substantive conversation is standard – also based on your group template.
Audit-ready documentation
Traceable decisions, change history, access concepts – prepared for internal audit and external reviews.
Accessibility
Digital accessibility under the Austrian Accessibility Act and the European Accessibility Act – built in from the start for customer-facing applications.
Operations & SLA
Defined response times, monitoring and maintenance windows on request – or full takeover by your team.
FAQ
Common questions.Clear answers.
What does custom software development cost?
That depends on the scope. That's why we start with a fixed-price discovery: afterwards you have an architecture sketch, an effort estimate and an honest make-or-buy recommendation – and you decide whether and how to continue.
Fixed-price contract or time & material – which fits better?
If the scope can be defined cleanly, a fixed-price contract with acceptance criteria is usually the better choice. Time & material suits discovery, prototypes and volatile requirements, a dedicated team suits ongoing needs. Your procurement decides.
Can you connect to SAP, Microsoft Dynamics or Salesforce?
Yes – and to in-house builds. We integrate via REST, GraphQL, SOAP or webhooks and supply the interface contracts. SSO via SAML, OIDC or Entra ID is included.
How do you work with our internal IT?
Like an internal team: Git, CI/CD, staging environments and code reviews with your people. The architecture is reviewed with your IT in advance, delivery is in two-week cycles.
Is AI integration compatible with the EU AI Act?
Yes, if it's set up properly from the start: risk classification, transparency obligations and documentation are part of every AI function – with free model choice and EU data storage.
Do you sign an NDA before the first meeting?
Yes, that's standard – also based on your group template.
Can we develop the software further ourselves later?
Yes, it's designed for that: open standards, architecture documentation, decision records, operations manual and training. We set out the rights to the result transparently in the contract.
Where are the references?
In the conversation, not on the website. We work for public institutions, tourism, service providers and retail – much of it under NDA. We name concrete projects and contacts when we sit down together.
More industry solutions
Get started
Clarify feasibility – with engineering, not sales.
30 minutes with engineering and architecture – no sales call, no slides. Afterwards you know: is it feasible, roughly what does it cost, and what would be a sensible first step.