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Industry solutions

Your industry.Your systems. Our code.

Every industry has its own bottlenecks – the front desk on arrival day, the restaurant on Saturday night, the ticket desk on a powder morning, the law firm at deadline time, dispatch with every status call. We know them and build solutions that fit into your existing software.

Hotels & hospitality

More direct bookings, less commission: AI reception, pre-arrival upselling, repeat guests and hotel systems that talk to each other.

15–22% Booking.com commission per booking – direct: 0% Go to industry page

Restaurants & hospitality

Fewer empty tables, no missed calls during service, allergies safely into the kitchen and regulars who get their favourite table.

1 in 5 reservations doesn't show up (DEHOGA study 2022) Go to industry page

Tourism & leisure

AI booking hotline for peak days, guest communication before, during and after the visit and more reviews – live before the season starts.

−65% phone enquiries on peak days Go to industry page

Cable cars & ski resorts

Powder mornings without phone chaos, school groups booked in two minutes, wind closures reported proactively – and a gondola that's full in summer too.

60%+ of calls are routine questions about snow, lifts and prices Go to industry page

Travel agencies

Advice that ends in bookings: reachable after hours, follow-up after the consultation, crisis communication within minutes.

73% get advice at a travel agency and then book online (FUR Reiseanalyse) Go to industry page

Tax advisers & law firms

Status enquiries, receipts, deadlines and appointments automated – so your team advises instead of administering. Confidentiality secured technically.

−70% phone volume thanks to the AI assistant Go to industry page

Insurers & brokers

Claims reporting around the clock, customer and broker portals, automatic claims capture and status updates via WhatsApp – compliant with GDPR, IDD and DORA.

−70% processing time through automatic claims capture Go to industry page

Trades & building services

No more missed calls, invoices the same day, customers who know when the technician arrives – and more Google stars.

−70% missed calls Go to industry page

Manufacturing & industry

Delivery status straight from the ERP, complaints captured in five minutes, quotes faster and customers who hear about problems first.

−70% status calls in inside sales Go to industry page

Freight forwarding & logistics

Shipment status without dispatchers, orders automatically from emails and PDFs, tracking via WhatsApp and dangerous goods and customs documents properly checked.

−65% calls in dispatch Go to industry page

Online shops & e-commerce

Win back abandoned carts, answer “Where is my parcel?” automatically, cut returns and build reviews.

75% cart abandonment on industry average Go to industry page

Care & social services

Relatives informed without the carer having to answer the phone, less documentation time, applications that don't get lost – under Art. 9 GDPR and the Austrian GuKG.

76,000 care workers missing in Austria by 2030 Go to industry page

Emergency services

Incident reports, fleet, stores and rota digital – so volunteers spend their free time on missions and training, not on forms.

4,800+ fire brigades in Austria – 4,455 of them volunteer Go to industry page

Enterprise & custom software

For corporations and larger SMEs: specialised software, system integration and AI in existing landscapes – documented, auditable, no lock-in.

No lock-in open standards, full documentation, handover possible at any time Go to industry page

Your industry isn't listed?

The building blocks – AI telephony, omnichannel communication, automation and custom software – fit almost any business. In the initial consultation we work out where your biggest lever is.

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Your industry. Your bottleneck. Our plan.

In 30 minutes we show you where your business loses time and revenue – and what pays off first.

hallo@innovationlab.tirol

InnovationLAB · AI consulting

AI – but how?

Many businesses know AI could help them – but not where to start. We'll show you. No obligation, concrete, no sales pressure.

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