You're on site, the phone rings seven times – and the prospect calls the next company. We digitalise trade businesses: from the AI phone assistant to quotes and invoices to WhatsApp updates for your customers. Integrated with your software.
No software switch Every module usable on its own First results in 6–8 weeks
… our heating has broken down, could you please send someone as soon as possible …
AI actions during the call
Emergency detected – on-call technician notified
Appointment tomorrow 08:00 offered and confirmed
Address and boiler type captured
Confirmation sent via WhatsApp
−70%missed calls
3 h/dayless office work
−60%shorter payment cycles
4.8 ★avg. Google rating
Measured in trade projects.
Already trusted by
In short
InnovationLAB GmbH from Wörgl in Tyrol digitalises trade businesses – electrical, plumbing/heating/air-conditioning, painting, timber construction, roofing and construction. We deliver an AI phone assistant with emergency detection, digital job management with quotes, invoices and payment reminders, a technician app, automatic WhatsApp updates for customers and review management. Integrated with existing trade software, accounting (BMD, RZL, DATEV, Lexware) and calendars. Our clients include Astrein Installationstechnik and Reinigung Rieser.
What holds trades back
Full order books.Lost evenings.
We hear these four problems in almost every first conversation – regardless of trade and company size.
01
Missed call = missed job
You're on site, the office assistant is on a break – the prospect calls the next company. Every day.
02
Office work after hours
After ten hours on site, another two hours of quotes, invoices and emails. Not an exception – everyday life.
03
Customers don't know when you'll arrive
“When is the technician coming?” – the office as a human status display. No time window, frustration on both sides.
04
Invoices go out too late
There are often two to four weeks between the work and the invoice. That costs liquidity – and sometimes an invoice gets lost entirely.
Solutions at a glance
Everything from one source –from the call to the paid invoice.
No patchwork. Every module works on its own and can be extended step by step.
“Who can still come today?” – customers increasingly ask an AI assistant instead of a search engine. If it can read your website, it calls you or books directly. If it can't, it names the competitor.
Simplified example · request to an AI assistant“Plumber in Innsbruck – our heating has broken down. Who offers an emergency service and can still come today?”
Without agent-ready
Website found – services only in images, no emergency service stated
Service area and availability unclear
On to the next company with clear details
Job goes to the competitorYou never heard about it
With agent-ready
Services, service area & emergency hours read
Heating emergency service · Innsbruck · reachable today until 22:00
Call forwarded, appointment fixed via the AI assistant
Job is yoursFault and boiler type captured in advance
Services, service area and emergency hours machine-readable
Appointments directly bookable – whether the customer calls, writes or their assistant asks
Structured data for Google Maps and AI search – so you appear for “plumber near me”
From the one-person business to companies with several crews: the solutions are designed for building sites, emergency call-outs and maintenance.
Electrical & building services
Digital test reports & acceptance
Maintenance contract reminders automatic
Emergency forwarding via AI
Plumbing, heating & air-conditioning
Emergencies such as burst pipes and heating failures prioritised
Maintenance plans automated
Digital reports & acceptance
Painting & flooring
Digital measuring on site
Quotes in minutes
Review request after completion
Carpentry & timber construction
Plans and documents on the technician's phone
Subcontractor coordination
Acceptance with photo documentation
Roofing & façades
Damage documentation for insurers
Weather data in scheduling
Quotes with photos via WhatsApp
Construction & renovation
Fully digital site documentation
Portal for subcontractors
Site diary kept automatically
Our approach
One partner.Integrated, not replaced.
Integrates with:
BMDRZLDATEVLexwareOutlook / Google Calendartrade softwareWhatsApp Businessyour software
One point of contact
Instead of phone system, appointment booking, invoicing software and review tool from four vendors: everything from one source, one responsible partner.
Integration instead of replacement
We build on your existing software – no new ERP, no change of accounting.
From office to site
New processes rarely fail because of technology, but because the team isn't brought along. We train everyone – including the technician on site.
Measurable, month by month
How many calls did the assistant take? How fast are invoices paid? Where is there still potential?
How do jobs come in, how are appointments assigned, where are time and money lost?
02Concept & architecturePrioritisation
What brings the fastest effect – AI phone first or invoice automation?
03Development & integrationIntegration
Connection to your trade software, accounting and calendar – no system switch, no big bang.
04Development & integrationImplementation
First results within weeks. Your team feels the relief before the overall project is finished.
05Handover & operationsTraining
No system that nobody opens on their phone: office and technicians really work with it.
06Handover & operationsLegal compliance
GDPR, e-invoicing and retention duties checked – before go-live.
07Handover & operationsOngoing optimisation
Monthly evaluation and targeted improvements.
Compliance
Compliance is not an add-on.It is built in.
Data protection, industry regulation and accessibility are part of the build from day one – whichever modules you use.
Customer data & GDPR
Customer, employee and job data GDPR-compliant on EU servers – no US cloud without safeguards.
E-invoicing
Public clients in Austria require e-invoices, and since 2025 businesses in Germany must be able to receive them. We create ebInterface, ZUGFeRD and XRechnung automatically.
Retention & receipts
Quotes, invoices and receipts archived in an audit-proof way – under the Austrian BAO and UGB, in Germany under GoBD.
Acceptance & warranty
Acceptance reports, test results and photo documentation with signature on site – retrievable at any time.
FAQ
Common questions.Clear answers.
Do we have to switch our software?
No. We integrate with your trade software, your accounting and your calendar – via interface, webhook or export. We check the options in the systems review.
Does the AI assistant recognise real emergencies?
Yes. Burst pipes, heating failures or power outages are recognised and forwarded immediately to your on-call service – with address, fault description and callback number.
How do invoices go out faster?
The job is closed in the app, the invoice is created the same day and goes out by email or WhatsApp. Open items are reminded automatically.
Does this work for small businesses too?
Especially there: anyone without an office benefits most from the phone assistant and automatic invoices. Every module can be used on its own.
How do we get more Google reviews?
After every completed job a personal review request goes out automatically via WhatsApp – with a direct link. Unhappy customers reach you first rather than going public.
How quickly will we see results?
First results in 6–8 weeks – usually first with missed calls and invoicing.
What does it cost?
That depends on where you start – every module runs on its own. In the free initial consultation we work out your potential; afterwards you receive a concrete quote.
