Incident report after hours
After a storm call-out lasting hours comes the paperwork: handwritten reports, Excel, statistics – days later, from memory.
Digitalisation for emergency services
Called out in the middle of the night.Incident report: by hand.
Fire brigades, ambulance services, mountain rescue, water rescue and civil protection work highly professionally on a mission – and afterwards with paper, Excel and private WhatsApp groups. We digitalise documentation, rota, fleet, stores and communication. Usable by volunteers after a six-hour call-out.
Built for volunteers No private WhatsApp Connects to existing systems
Live patient log · 04:17Live
Male, approx. 45 · polytrauma after road accident
GCS 10 · responsive, disoriented · BP 90/60 · pulse 118 · SpO₂ 94 % · measures: immobilisation, IV access, fluids
Same picture for everyone involved
- Ambulance & emergency doctor see the log
- Helicopter crew: data before landing
- Receiving hospital: trauma bay pre-notified
- Incident report is created automatically
4,800+fire brigades in Austria – 4,455 of them volunteer
278,000fire brigade call-outs in 2023 – 34,000 more than the year before
8.5 mvolunteer hours a year in Lower Austria alone
100%EU data storage, GDPR-compliant
Sources: Austrian Federal Fire Brigade Association, Lower Austria Fire Brigade Association.
In short
InnovationLAB GmbH from Wörgl in Tyrol digitalises emergency organisations in Austria and the border region with Germany – volunteer and company fire brigades, ambulance and medical services, mountain and water rescue, civil protection and municipalities: live incident and patient log with pre-notification to air rescue and hospital, rota and qualification management, fleet and equipment inspections, stores, transport billing, secure internal communication instead of private WhatsApp groups as well as municipal resource databases and scenario planning. Built for use by volunteers, GDPR-compliant with EU data storage.
The reality
Ready for action.But administered like 1995.
The mission runs professionally, the administration afterwards doesn't. Free time of people who already give it for others is lost to avoidable bureaucracy – exactly when new recruits are scarce.
Private WhatsApp as the alerting channel
A data protection problem, organisational chaos – and when a member leaves, information is lost.
Fleet and equipment in Excel
Inspection stickers, maintenance, test intervals for breathing apparatus – in a spreadsheet one person maintains. If they're away, nobody has the overview.
Stores without an overview
What's still there, what was used at the last major incident, which equipment has expired? Usually unclear – until the next inventory.
Solutions at a glance
From the alarm to thecivil protection plan.
Every module can be used on its own – connected to existing alerting systems and state association portals.
Live incident documentation & pre-notification01Rota & qualifications02Cooperation between organisations03Fleet & equipment04Stores & materials05Internal processes & communication06Transport billing07Civil protection for municipalities08
01 / The helicopter knows on approach what awaits it
Live incident documentation & pre-notification
- Vital signs, measures and history captured in real time
- Transfer to air rescue and receiving hospital before the patient arrives
- Feedback from the hospital logged automatically
- Incident report from the live log – no re-entry
Usable on its own – connected to alerting systems and regional portals
02 / Who is trained, available and suitable?
Rota & qualifications
- Rota planning by qualification, availability and rest times
- Reminder when qualifications and fitness certificates expire
- Digital duty book: attendance, exercises, call-outs
- Gaps in the rota visible before they occur
Usable on its own – connected to alerting systems and regional portals
03 / Fire · rescue · mountain rescue · air rescue · hospital
Cooperation between organisations
- Common operating picture in major incidents
- Connection to dispatch centres – incident data without double entry
- Secure exchange between organisations, also across the border
- Joint debriefing after the mission
Usable on its own – connected to alerting systems and regional portals
04 / What's ready, what's due for inspection?
Fleet & equipment
- Vehicle records with mileage, inspection and maintenance
- Test deadlines for breathing apparatus, defibrillators, pumps, chainsaws
- Maintenance order with one click
- Repair history audit-proof – also for insurance
Usable on its own – connected to alerting systems and regional portals
05 / What's there, what was used, what's missing?
Stores & materials
- Consumables, protective equipment, medication with minimum stock
- Consumption assigned to the mission – traceable
- Expiry dates monitored, expiring stock redistributed in time
- Inventory by scan, ordering with approval
Usable on its own – connected to alerting systems and regional portals
06 / Who does what by when – and gets reminded
Internal processes & communication
- Tasks for staff and volunteers with deadlines
- After major incidents: cleaning, repair, report distributed automatically
- Intranet with service regulations and forms – mobile
- Onboarding of new members with a training plan
Usable on its own – connected to alerting systems and regional portals
07 / Every mission billed correctly
Transport billing
- Mission costs from the live log – no double entry
- Interfaces to social insurance and payers
- Cost allocation per organisation in major incidents
- Audit-proof billing archive
Usable on its own – connected to alerting systems and regional portals
08 / Who has what, where – and is reachable?
Civil protection for municipalities
- Resource database with contacts, capacities and agreements
- Scenario planning: which units in which order
- Special response units documented centrally
- Digital civil protection plan, maintained jointly
Usable on its own – connected to alerting systems and regional portals
Building blocks
Three building blocks.One flow of information.
Mission, organisation and emergency planning – each building block runs on its own; together they form a shared common operating picture.
Everyone sees the same status – live.
- Structured patient and incident documentation during the mission
- Voice input and plausibility checks under stress
- Pre-notification to air rescue and receiving hospital
- Incident report and statistics created automatically
Alerting, stores, maintenance – in one place.
- Rota, qualifications and availability
- Fleet and equipment inspections with deadlines
- Stores with minimum stock and expiry dates
- Secure internal communication instead of private groups
Know what's available where – before the emergency.
- Municipal resource database: coaches, catering, accommodation
- Scenarios such as fire, avalanche, flood, mass casualty prepared
- Special response units with equipment and alerting route
- Cross-border overview DE · AT
For every emergency organisation
What's possible –by type of organisation.
What a local fire brigade with 40 members needs is different from the interface of a district command or an ambulance service with 500 active members.
Volunteer fire brigades
- Incident reports digital
- Fleet and equipment inspections
- Member management and duty book
Ambulance & medical services
- Structured patient log
- Transport billing automated
- Rota and special response units
Mountain & water rescue
- Incident log with search area
- Equipment and rope management
- Availability calendar
Civil protection & municipalities
- Municipal resource database
- Scenario planning for emergencies
- Plans following the SKKM guidelines
Company fire brigades
- Connection to the company ERP
- Inspection and maintenance deadlines automatic
- Shift planning
Air rescue & system partners
- Structured pre-notification data from the ground
- Coordination with all ground units
- Cross-border missions DE · AT
Our approach
One partner.Integrated, not replaced.
Connects to:
alerting systemsdispatch centresstate association portalshospital interfacessocial insurancemunicipal softwareyour systems
We understand volunteering
No solution that creates more work than it saves. What we introduce must be usable alongside a day job – including by the next treasurer.
Integration instead of system switch
Connection to alerting systems, state association portals and existing software – no double entry, no forced migration.
Data protection from the start
Member data doesn't belong in private groups or folders. We solve that properly and lawfully.
Measurable time savings
Every admin hour saved is an hour more for training, missions and comradeship.
Seven steps – no hidden scope.
Mapped to our four phases. How we work
- 01Analysis & diagnosisCurrent-state analysis
Which administration costs your team the most free time – documentation, fleet, stores or members?
- 02Concept & architectureTailored action plan
No one-size-fits-all interface: a local fire brigade, a municipal command and an ambulance service need different things.
- 03Development & integrationIntegration
Connection to alerting, state association portals and existing software – no double entry.
- 04Development & integrationImplementation
First modules within weeks – less paper and fewer phone chains before the overall project is finished.
- 05Handover & operationsData protection review
WhatsApp groups, unsecured storage, handwritten lists – we resolve the risks lawfully.
- 06Handover & operationsTeam introduction
Commander, treasurer, secretary and section leaders actively involved.
- 07Handover & operationsOngoing development
New requirements from the state associations and new interfaces – we stay on it.
Compliance
Compliance is not an add-on.It is built in.
Health data on missions, member data in the association, cooperation across organisational and national borders: we build the legal framework in from the start.
GDPR & health data
Patient and member data protected under Art. 9 GDPR, on EU servers, with roles and logs – no private WhatsApp.
Medical decisions
Only your organisation's approved algorithms and medication lists are stored. Functions with decision support are classified under medical device law before use – decisions are made by the emergency doctor and paramedic.
Handover to the hospital
Structured handover via the receiving hospital's interfaces – no handwritten notes and no media breaks.
SKKM & cooperation
Planning and documentation following the guidelines of Austria's national crisis and disaster protection management – for municipalities, districts and organisations.
FAQ
Common questions.Clear answers.
Isn't this too big for a small volunteer fire brigade?
No. Every module can be used on its own. Many start with incident reports and fleet – usable on a phone, without an IT department.
Does this replace our alerting system?
No. We connect to existing alerting systems and dispatch centres. What we replace is private WhatsApp groups for coordination and internal information.
Does the AI give medical recommendations?
It shows the algorithms and medication lists your organisation has approved and checks entries for plausibility. Medical decisions are always made by emergency doctors and paramedics.
How does the data reach the hospital?
In a structured way via the receiving hospital's interfaces: vital signs, measures and suspected diagnosis arrive before the patient – the trauma bay is prepared.
Does it work across the border with Germany?
Yes. A shared data format and resource overview for cross-border missions – with translation of critical incident data.
What does it cost for an organisation?
That depends on where you start – every module runs on its own. In the free initial consultation we clarify the first step and what it costs; afterwards you receive a concrete quote.
More industry solutions
Get started
Less bureaucracy. More readiness.
In a free initial consultation we look at where your organisation loses the most time to administration – and what the first step is. No system switch, no IT department needed.